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Applications Support Engineer

We are working with our partnership company as they look to recruit a new team member.

 

Permanent position

Based in Scunthorpe

Applications Support Engineer

Salary £27729 p.a.

 

Overall Purpose of Job

To provide maintenance and support of all business systems across the group, enabling reliable access for all ICT users.

 

Main Responsibilities

  • Provide ICT support to all users within the group, supporting a wide range of products such as housing management software (CRM), financial, performance and planning software
  • Respond to all helpdesk calls within service standards, escalating as required
  • User Administration of all systems including creation, deletion of users and granting of permissions in line with business requirements
  • Maintain documentation of key processes within the team
  • To monitor error reports produced by all business systems, analyse the issue and impact on the business responding with a solution
  • Liaise with various 3rd party suppliers
  • Assist with development where required to achieve the business aims
  • Implementation of standard and minor change requests in line with ICT change management procedures
  • Assist with data quality issues within all business systems
  • To act proactively to department incidents and provide high level support ensuring internal incident management procedures are followed
  • Communicating with stakeholders via the most effective means to assist and resolve issues
  • To assist with the delivery of team plans enabling the division to continuously improve our service and software
  • Testing and evaluating new technology and solutions
  • Maintain standards set in relation to security and confidentiality
  • To administer and facilitate the relationship with the ICT Coaches, providing guidance and support for the group and facilitating meetings

 

 

Knowledge, Skill & Experience Required

  • Have an overall ICT awareness of software and be skilled in general aspects of ICT with some experience in an ICT setting or working towards a recognised ICT qualification.
  • An understanding of social housing is desirable
  • Have an awareness of SQL driven databases and their software
  • Knowledge of ITIL or trained to ITILv3 Foundation desirable.
  • Logical and solution orientated individual

 

Does this sound like the perfect opportunity for you, please send our details for review.

Job application - Ongo Recruitment

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