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Closing date 01/06/2020



Salary 4.15 Closing date 01/06/2020

Customer Service Apprenticeship

Customer Service Apprenticeship


This well established medical centre in Winterton, Lincolnshire is looking to recruit a Customer Service Apprentice to provide assistance and help to patients of the Practice in a courteous and professional manner. To perform administrative duties to a high standard as required to support the efficient running of the Practice.


The ideal candidate will have a genuine interest in customer service and will understand that it is a fast paced environment where excellent people skills, team working and time management is of paramount importance.


Excellent communication skills are required, in particular a clear speaking voice is essential. The role requires working across two sites flexibility and adaptability is crucial.


Duties include:

Reception / Administration

Completion of a wide range of administrative tasks in line with Practice protocols

Accurate inputting of patient data into Practice medical records

Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery

Make new and follow up appointments for patients on the medical computer system

Answer the telephone as necessary and deal with calls courteously and professionally at all times

To open and distribute the post appropriately as required

Registration of new patients, and the completion of the registration of patients on the computer system


Policies & Procedures:

Adherence at all times to the Practice protocols and guidelines

Annual completion of all mandatory training as directed by the Practice Managers

Attendance of shifts is essential due to the nature of the job and patient needs


The role is working Monday to Friday 37 hours per week. The rate of pay for this position is £4.15 per hour. This is a 12 month position following a successful probationary period.

This role will require travel to provide cover the Practice in Burton, therefore flexibility and the ability to transport yourself between sites is required.

The training course will be provided by HYA training as a Level 2 Apprenticeship.


Does the above sound like your ideal next role?  If so, we would love to hear from you.

Please apply directly through this advertisement.

Job application - Ongo Recruitment

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