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Closing date 28/05/2018

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Sheffield

Salary £25,000 Closing date 28/05/2018

Global Support Engineer - £25k

Global Support Engineer £25K p.a.

 

We are assisting a leading specialist electronics engineering company with their search for a Support Engineer.

 

Responsibilities

 

Providing technical support via telephone and remote access to the engineering team.

4th line technical support to all internal customers.

Deliver technical and engineering information and updates to the team.

Working closely with the testing and software engineering teams to provide resolutions and feedback on issues.

Replicate software bugs to assist in resolution

Work with product management team to test new software features.

Investigating, troubleshooting and fault finding complex software and hardware support cases

Contribute to the testing of IP cameras, encoders and other technologies.

Working with the Projects and Field Service teams to ensure that quality information is handed over to the Helpdesk team

Providing support to Field Service Engineers

 

The Person

 

Excellent customer service skills in all forms of communication

Level headed, able to work under pressure

Strong time management skills

Analytical mind, able to use own initiative to troubleshoot and problem solve

Good planning and organisational skills

Able to work as part of a team

Education/Experience/Qualifications

Proven experience in an IT related CCTV/SMS/PSIM support role ideally within development

Knowledge of IP video systems and CCTV installation

Microsoft qualifications (MCSA, MCSE MCITP)

Database knowledge (DB2, SQL)

IP Networking (IP addressing, sub netting, routing, TCP,UDP, multicast)

Experience of working in a 2nd or 3rd line technical support environment

Root cause analysis

Experience of electronics/technology industries

 

Does this sound like the perfect role for you, if so please send your details through to us.

Job application - Ongo Recruitment

Please ensure you upload as a word document.

Any personal information you provide to us on this form will be treated in accordance with current UK data protection law and our data protection policies, procedures and privacy notices in place from time to time. For full details of how we will use your personal information and comply with current UK data protection law please see our privacy notice. A copy of our privacy notice is available at www.ongo.co.uk or on request.