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Closing date 25/09/2020

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Near Scunthorpe

Permanent Closing date 25/09/2020

Service and Technical Supervisor

We are currently assisting a leading local manufacturing business as they recruit for a Service and Technical Supervisor.

Permanent position
Based just outside Scunthorpe
Salary £25-30K p.a.

To provide direct customer service and technical knowledge to our customer base, Good can do attitude and problem solving skills are essential. Leadership and team management skills are essential for this role.

Role will involve

To get an up to date log of all technical enquiries and fault issues, look for trends and action accordingly, data analysis to be presented in the tech monthly meeting

Product updates working with technical manager and purchasing manager to ensure the business is continuously looking for better products in the market and better methods to rectify any issues we have in our manufacturing process.

Work as part of a team to create a technical platform for our internal staff members and our installers to use via the website.

Develop and update the technical folders to ensure everything is easy to find for all employees.

Basic CAD skills

To proactively identify and suggest preventative and corrective actions and initiatives

To deliver a high standard of customer service at all times

Take ownership of all the service call department complaints

To lead a team to ensure the department is always positively progressing and control the change management within.

Development of the systems and processes within the department

Cost efficiency of service delivery

Deliver training to internal and external customers

Ensuring the provision of the service team plan is delivered

- High level of technical skill

- Planning and Organising.

Excellent communication skills, both verbal and written.

- Customer focused.

- Perseverance.

- Confidence & Resilience.

- Good level of leadership skills

- Able to work under pressure and meet deadlines

This is a challenging role in a busy and vibrant company, does it sound like the opportunity you have been looking for, if it is send your details through this advert. 

Job application - Ongo Recruitment

Please ensure you upload as a word document.

Any personal information you provide to us on this form will be treated in accordance with current UK data protection law and our data protection policies, procedures and privacy notices in place from time to time. For full details of how we will use your personal information and comply with current UK data protection law please see our privacy notice. A copy of our privacy notice is available at www.ongo.co.uk or on request.