INTERNAL SALES CO-ORDINATOR /CUSTOMER SERVICE

Internal Sales Co-Ordinator/Customer Service

Grimsby

Permanent

£23.5 - 28k (DOE) With monthly bonus earnings of up to £250 per month

Immediate Start


Aim/Purpose of Job: Maintain existing accounts via the telephone with the aim of building positive relationships and provide all aspects of customer service.

Main Duties & Tasks:

• Liaise with existing customers to maintain their business over the telephone
• Process sales orders, raise customer complaints and undertake administration tasks within the department
• Ensure that all sales opportunities are communicated to the business development team.
• Liaise with the product control department and transport department to ensure that all customers requirements are met.
• Assist the Sales Manager in training of new staff to the department including one to one mentoring where necessary.
• In conjunction with the Business Development Team identify and justify shortfalls in spend with budgeted accounts.
• Form strong lines of communication with the Repro Dept. to ensure that optimum customer service is retained during the artwork approval process.
• Must be fully accountable for all stock products held for individual customers and that ranges of products shared by customers are controlled within the dept. to avoid shortfalls and redundant stock.
• Liaise with product control to agree on the replenishment of stock lines.
• Work as part of a team, support colleagues and share information
• To work within government and company Equal Opportunities Policy and practices and report any deviations
• To work within government and company health & safety policies and practices and report any hazards or incidences
• To undertake all Hygiene and Quality responsibilities to ensure that company standards are met and surpassed
• Work in accordance with all company environmental management requirements, taking reasonable care for the protection of the environment through your own acts/omissions and report any opportunities for improving environmental targets.
• To be flexible in undertaking duties and responsibilities and may be asked to perform other duties which reasonably correspond to the general character of the position and are commensurate with its level of responsibility
• Self-Motivated and enthusiastic Outgoing personality and good communication skills Helpful and courteous manner Have a responsible and mature attitude Relationship building Skills

Attitudes & Qualities:

• Self-Motivated and enthusiastic
• Outgoing personality and good communication skills
• Helpful and courteous manner 
• Have a responsible and mature attitude
• Relationship building Skills