People & Culture Apprentice

People & Culture Apprentice
Team: People and Culture Service People, Culture and Engagement
Responsible to: People and Culture Manager

Job Summary

As a People & Culture Apprentice, you will play an active role in supporting the delivery of high-quality people services across Ongo.

You’ll gain hands-on experience across a wide range of people activities including recruitment, employee relations, learning and development, and staff engagement.

This role offers an excellent opportunity to develop your knowledge, skills and behaviours while working towards a CIPD Level 3 qualification and building a career in People & Culture.

Main Responsibilities

• Provide a professional and responsive service to colleagues and external contacts, ensuring a high standard of customer care
• Support the team in delivering a positive employee experience across the organisation
• Build effective working relationships with colleagues, managers and external partners
• Support recruitment and onboarding activities to ensure new starters have a positive introduction to Ongo
• Provide administrative support for employee relations activities, including preparing documentation for meetings (e.g. disciplinary, capability and grievance)
• Attend meetings where appropriate to take notes/minutes and support case management processes
• Support the delivery of learning and development activity, including: o Coordinating training sessions o Managing bookings and attendance o Maintaining accurate training records
• Contribute to initiatives that support continuous learning and compliance with statutory and mandatory training
• Maintain accurate employee records and systems, always ensuring data confidentiality and integrity.
• Assist with payroll and pension administration tasks, including supporting data input, responding to basic queries, and ensuring accurate and timely processing.
• Support People & Culture projects and wellbeing initiatives (e.g. wellbeing, engagement, change activity)
• Produce letters, reports and documentation using Microsoft Office
• Complete all apprenticeship requirements, including attending training sessions and assessments
• Actively develop your skills, knowledge and behaviours, working towards CIPD Level 3
• Take ownership of your learning and continuously seek opportunities to grow and develop

Skills, Competence, Experience Required

• 4 GCSEs (or equivalent) at Grade 5 or above, including English and Maths
• Strong written and verbal communication skills
• Strong organisational skills with a high level of accuracy and attention to detail
• Ability to work effectively as part of a team
• Basic IT skills, including Microsoft Office applications
• Able to cope with changing priorities and sometimes sensitive situations
• Open to development and actively seeks opportunities to improve
• Ability to handle sensitive employee information with discretion and integrity

Benefits of working with Ongo include:

• 30 days paid holiday plus bank holidays and your birthday off
• Exceptional leave
• 15 hours per year paid volunteering
• Annual pay review
• Mileage reimbursement at 55p per mile
• Free parking (pass provided)
• “No sick days” voucher
• 9.5% pension contribution (Aviva)
• 3x salary life assurance policy
• Enhanced maternity/paternity pay
• Simply Health package (including Pro-counselling for family members)
• Housing Perks
• Agile working
• Home working equipment provided
• Local gym discounts
• Discounts at Costa and Starbucks (town centre)
• Car lease scheme

The salary will be the £15,434 in first year and then rising in accordance with NMW in second year. 

Health & Safety

• To be aware of risks to personal safety, other employees, customers, company property and company reputation and to highlight such risks to managers immediately.

Environment and Sustainability

• To ensure the environment and sustainability policies are understood by the post holder
• To promote the importance of considering the environment and sustainability in the role
• To treat the environment with respect and commit to ensuring all services/activities that are provided in this role have taken the impact on the environment into consideration/action plans

Risk Management

• To be able to identify risks that may affect the achievement of personal and service objectives. To support the organisation's risk management process through good communication and carrying out actions to reduce identified risks.

Equality & Diversity

• To promote equality and diversity amongst our stakeholders, residents, customers, clients, colleagues, board and committee members and all those we work with.
• To ensure all customers’ needs are understood and all services that are provided meet individual needs, including in relation to the protected characteristics and customers with additional support needs.
• To treat everyone with dignity and respect at all times.

Working environment

The role is predominantly office based with the opportunity to work in an agile way.

Notice Period is 1 month.