Maintenance Manager

This is a job working for Ongo.  Salary is £43,580

Job Summary

 To lead and manage a team of operatives and oversee the delivery of responsive repairs and void property works within a designated area. The role includes taking full ownership of jobs in the patch—from issue to completion—including works delivered by in-house trades and external contractors. The role focuses on performance, value for money, quality assurance, and excellent customer service.

Main Responsibilities 

• Take full operational responsibility for repairs, empty homes, and contractor-led works within a designated area.
• Act as the key point of contact for all maintenance activity in the patch, ensuring smooth coordination and timely completion.
• Liaise daily with the planning team to allocate, schedule, and monitor job progress.
• Proactively manage workloads to reduce backlogs, improve right-first-time performance, and ensure jobs are completed within target.
• Line manage a team of trade operatives, setting clear expectations regarding performance, conduct, and customer service.
• Monitor operative productivity, attendance, and job quality, address underperformance swiftly through support or formal procedures.
• Conduct regular van stock checks, spot checks, audits, and job shadowing to maintain quality and accountability.
• Complete post-inspections to ensure works meet quality and specification standards.
• Enforce health and safety standards and ensure operatives adhere to risk assessments and safe systems of work.
• Maintain accurate records of van checks, inspections, and toolbox talks.
• Handle complaints, complex repair issues, or escalations within your area professionally and within timeframes.
• Lead by example in delivering excellent customer service.
• Promote a culture of ownership and respect among operatives when engaging with residents.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures. 

Skills, Competence, Experience Required

• Experience supervising or leading repairs teams in housing or a related field.
• Strong knowledge of building repairs, void standards, and trade practices.
• Track record of managing performance and delivering service improvements.
• Good understanding of value for money and cost control.
• Ability to build positive relationships with planners, residents, and contractors.
• Health & Safety qualification (e.g., IOSH Managing Safely).
• Familiarity with social housing regulatory standards.
• Excellent communication and leadership skills, with the ability to motivate and develop teams.
• IT literacy, including experience using job management systems and reporting tools.
• Previous experience of working to targets and within timescales.
• Working as part of a team, as well as on an individual basis.
• Ability to work flexibly, including evening/weekend working
• Full driving licence.

We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under‑represented in our workforce.

As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.

If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best