Neighbourhood Manager (to 12 months)

This is a job working for Ongo.

Salary £45,791

Job Summary

The Neighbourhood Manager provides leadership and direction to a neighbourhood team who play a key role in managing and allocation housing properties, ensuring fair and efficient lets and providing high quality tenancy management services.

The role involves overseeing operational performance, supporting colleague development and driving continuous improvement in service delivery.  The role ensures alignment with organisational goals and compliance with housing regulations.

Benefits of working with Ongo include:

• 30 days paid holiday plus bank holidays and your birthday off
• Exceptional leave
• 15 hours per year paid volunteering
• Annual pay review
• Mileage reimbursement at 55p per mile
• Free parking (pass provided)
• “No sick days” voucher
• 9.5% pension contribution (Aviva)
• 3x salary life assurance policy
• Enhanced maternity/paternity pay
• Simply Health package (including Pro-counselling for family members)
• Housing Perks
• Agile working
• Home working equipment provided
• Local gym discounts
• Discounts at Costa and Starbucks (town centre)
• Car lease scheme

Main Responsibilities

Leadership and Team Management:

• Supervise, coach, mentor and support Neighbourhood Team members.

• To lead on delivery of services to our customers.

• Conduct regular one to ones, performance reviews and team meetings.

• Identify training needs and support professional development.

• Allocate workloads and monitor performance against KPIs.

• Provide guidance on complex tenancy and community issues.

Strategic and Operational Oversight:

• Monitor service delivery standards and implement improvements.

• Analyse data and trends to inform decision making and resource allocation.

• Collaborate with internal departments and external agencies to resolve challenges.

• Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.

• To develop and maintain excellent partnership working both internally and externally to create thriving neighbourhoods.

• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.

• Act as the escalation point for complex or high-risk cases.

 Skills, Competence, Experience Required

• Experience in leading a team.
• Strong leadership and motivational skills.
• Ability to manage team performance and drive service improvements.
• Strategic thinking and problem-solving abilities.
• Sound judgment and decision-making skills.
• Ability to prioritise workload, meet deadlines, and handle pressure effectively.
• Strong written, verbal, and interpersonal communication skills.
• Ability to work independently and as part of a team.
• Knowledge and understanding of safeguarding responsibilities.
• Competence in using housing management systems and maintaining accurate records.
• Customer-focused approach to service delivery.
• A current and valid driving license is essential for this role and if candidates must have access to their own vehicle for work-related travel.

We want our organisation to reflect the communities we serve, and we actively encourage applications from candidates of all backgrounds, particularly those from groups currently under‑represented in our workforce.

As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. This means we actively encourage disabled candidates to apply, we work to remove barriers within our recruitment practices, and we guarantee to consider applicants with a disability who meet the essential criteria for the role.

If you need any adjustments at any stage of the recruitment process, please let us know. We are happy to support you to ensure you can perform at your best.

Ongo Recruitment will act as an employment agency on your behalf in seeking permanent employment opportunities. We understand that you are seeking work. By continuing with our registration process, you agree to Ongo Recruitment providing work-finding services to you.