Download Magnify Burger menu < Minus Plus Circle Chevron down Chevron left Chevron right Lock Facebook Twitter Youtube Pinterest Toolbox Multiply Arrow Up Envelope Phone Ticket Clock Calendar Share Skip to main content
  • Text size
  • Change contrast

Privacy & accessibility

  • Privacy

    At Ongo Recruitment we take our responsibility of protecting your privacy very seriously. We protect any personal information you give us while you are using our website.

    By continuing to use this website you are giving your agreement to the terms of this privacy policy.

    Personal information

    This is information which can be used to identify you. It includes your name, date of birth, email and postal address, telephone number and credit/debit card details.

    We collect personal information when we ask you to register for an online account, apply for a job, sign up for training courses or other events, order services or products or otherwise ask you for information about yourself.

    How we use your information

    We use your information only to provide you with the services or products you have asked us for. We can also use your information to inform you about important changes affecting you as a tenant or customers and, if you agree, as part of our marketing and promotional activities. We sometimes also share your information with our partner service providers who work for us to deliver services to you, such as gas servicing companies.

    Ongo Recruitment is responsible for collecting your personal information. It is not shared with third parties (other than as described above or as required by law) unless you agree.

    We reserve the right to share your personal information if we are legally required to do so. This includes providing information for the purposes of preventing and detecting fraud.

    Unfortunately, no transmission of information over the Internet is 100% secure and we cannot guarantee the security of such information. Information you transmit to us, is at your own risk. However, we have strict procedures and IT security measures in place to prevent unauthorised access to your data and these are tested on a regular basis.


    We use cookies on this website to give you a better online experience. This includes recognising you when you sign into your account, remembering previous actions such as text entered into a form and understanding how users access our website in order to improve online services.

    E-newsletters and marketing

    From time to time, we may send you e-newsletters to tell you about important information affecting you as a customer or alerting you to an event or issue you may be interested in. You can unsubscribe to these newsletters by clicking on the ‘unsubscribe’ button which appears at the bottom of the email.

    Blogs and comments

    The posting of personal information as a comment to an article or as a blog means your information will be publicly accessible and can be viewed and collated by third parties. We are not responsible for the behaviour of any third party or for the publication of any information you have published on our website. We strongly advise you against publishing any personal information, such as full name, age and address.

    Accessing your information

    You can request access to the information we hold about you at any time by contacting us. There may be a fee to cover our costs.

  • Accessibility

    Our website has been designed with everyone in mind, regardless of ability. We’ve also taken on board best practice on web accessibility.

    We have worked hard to make sure everyone can access the website, including people with sight or hearing difficulties, as well as for use of different devices.

    Much of the content has been proofread by our own customers, to ensure it is written in a way that is easy to understand and without any jargon.

    If you have any comments or suggestions for further improvements, we would love to hear from you. Please email

    We also welcome people to join our web improvement team to help us check content and navigation, report errors and submit suggestions. You can do this from your home. Again, just drop a line to

    Conformance statement

    When designing and developing our website we have taken guidance from the technical standard Web Content Accessibility Guidelines 2.0 (WCAG), published by the World Wide Web Consortium (W3C).

    We test the site regularly to make sure we are working towards the standards.

    The following browsers have been used to test the website


    • Internet Explorer (versions here please)
    • Chrome 33
    • Firefox 28
    • Opera 20


    • Chrome 33
    • Firefox 28
    • Safari 7
    • Opera 20


    • Apple iOS – Safari 6 on iOS6 and Safari 7 on iOS7
    • Android – Default web browser and Chrome 33

    Image Alt text

    We have taken the decision to only use Alt text when images convey important information. We don’t use it on purely decorative images as this is unnecessary and serves to make screenreaders busier than they need to be.

    Reporting a problem

    If you have any problems using our website, please let us know by emailing

    You can also report other websites with accessibility issues to Fix the Web