Income Team Leader

Job type: Permanent Salary: £40,930 per annum Location: Scunthorpe, North Lincolnshire
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About this role

Job Title: Income Team Leader

Overall Purpose of Job

 To manage & deliver an effective Income Collection Service which achieves customer focussed outcomes, achieves high levels of customer satisfaction, drives efficiencies, and promotes value for money.


  • Permanent position £ 40,930
  • Mon-Fri
  • 30 days annual leave
  • Health Scheme
  • Pension
  • Training and development


Main Responsibilities


  • To directly line manage, lead and develop a team of Income Officers, Court Officers and Assistants by carrying out annual Performance Development Reviews, job chats and via coaching to develop individuals and the team.
  • To deputise for the Income Collection Manager in their absence.
  • To be actively involved in the planning and development of service provision.
  • To provide reports on performance delivery; taking appropriate action to address any potential performance shortfalls.
  • To be the systems champion for the team, ensuring staff are properly trained and are effectively using all systems and to contribute to the development and revision of systems and processes.
  •  To lead on the development and revision of policies and procedures considering the needs of customers and involving all relevant internal and external colleagues.
  • To deliver services to our customers using a coaching approach.
  • To represent the Income team at meetings with internal and external agencies and partners and develop effective joint working.
  • Represent Ongo in court to enforce terms of the tenancy agreement and relevant legislation.
  • To uphold the Company’s policies in all aspects of work, e.g. Data Protection, Equal Opportunities, Diversity, Health & Safety Policy etc.


  • To assist the Income Manager to develop responses to changes in government welfare reform policy, legislation relating to income recovery and service charges setting.
  • To carry out best value and continuous improvement reviews and to develop new and innovative approaches to Income Collection incorporating best practice from the social housing and commercial sectors.
  • To liaise with and promote partnership working with the Department for Work and Pensions, Local Authority Housing Benefit Department, the advice sector, Credit Union and other relevant organisations.
  • To be responsible for ensuring the health and safety of your team, by regularly reviewing relevant risk assessments, ensuring safe systems of work are in place, undertaking accident investigations involving own staff and advising the Head of Tenancy Services of any changes needed to the Housing Management Health and Safety plan.


Knowledge, Skill & Experience Required


  • Be able to organise, supervise, motivate and develop staff and workforce using a variety of management skills including performance management skills.
  • Experience of staff supervision, management, and interpersonal skills to motivate staff and create positive working relationships with internal & external partners..
  • Ability to work with and influence colleagues in other teams.
  • Experience/knowledge of the principles of Best Value.
  • Able to react and deal calmly with emergency situations
  • Ability to demonstrate customer focus and commitment to diversity in all aspects of work
  • Excellent communication skills both oral and written, with a commitment to the principles of customer care and best value and to the improvement and development of the housing service.  
  • Appropriate academic or professional qualification.
  • ICT Skills
  • Have an understanding and commitment to health & safety
  • Full driving licence required for this role



Shortlisted candidates will be asked to make a presentation as part of the interview process

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