Customer Relations Apprentice
About this role
An exciting opportunity has arisen to get a foot on the ladder in the social housing sector.
Ongo is seeking an enthusiastic apprentice who will gain a Level 2 qualification in Customer Service and develop the skills to build a career in Customer Relations.
The role is working Monday to Friday, 37 hours a week.
The course is expected to last 15 months including the end point assessment.
This role offers a salary of £6.40 per hour, therefore offers the opportunity to earn whilst you learn. The wage will increase to NMW following the initial 12 months for aged 19 or over.
The benefits of becoming an apprentice include:
- Gaining hands-on experience
- Being paid to learn
- Achieve industry-recognised qualifications.
- Get a feel for the work environment.
- Improve your employability and career opportunities.
The purpose of the job is to:
Work as part of a team to deliver a consistent, high-quality service, carrying out a range of customer service and administrative tasks to support the team including carrying out Surveys on tenants who have recently had a repair carried out by Ongo. Monitoring of repairs to ensure they have been completed and notifying the Customer Relations & Service Improvement Manager of any that aren’t complete
Deal with a range of customers daily, answer queries and offer information that involves a lot of interaction with the public (as well as with colleagues) in a variety of methods including face-to-face, over the phone and via email, handling anything from general enquiries to complaints.
Entry Requirements:
You must have GCSE English and Maths at grade D or 3 or equivalent.
Knowledge, Skill & Experience Required
- Good oral and written communication skills
- Ability to type accurately.
- Good IT skills, particularly in Microsoft Word and Excel
- Excellent customer service skills
- An ability to engage with the public face to face, by email and by telephone.
- Able to use own initiative.
- Good team worker
- Keen to learn with the ability to take a qualification and attend college one day per week.
Personal qualities
- Hardworking
- Polite and professional
- Take pride in work that you do.
- Be reliable and trustworthy.
- Enthusiastic
- Punctual
