Interim Commercial Transformation Manager
About this role
Role Title: Interim Commercial Transformation Manager – Leisure and Culture
Work Type: Temporary, initially for up to 6 months
Hours: Monday to Friday, 08:30 - 17:00 (37 hours per week)
Salary: Competitive, dependent on experience
Start Date: As early as February for the right candidate
Role Overview
The Council is seeking a highly skilled Interim Commercial Transformation Manager to lead and deliver a transformational programme within our Leisure and Culture services. This role will focus on redesigning, restructuring, and governing a commercially sustainable and community-focused leisure and culture offer. You will play a pivotal role in shaping the future of these services, ensuring they meet both financial goals and community needs.
Key Responsibilities
Strategic Leadership:
- Lead the diagnostic, redesign, and implementation of a new operating model and staffing structure for Leisure and Culture services.
- Provide strategic direction to ensure the offer is robust, financially sustainable, and community-centric.
Operational Oversight:
- Develop and execute a plan for delivering a traded Leisure and Culture service that is innovative and competitive.
- Optimize income streams and assess opportunities for new products, services, and operational efficiencies.
Collaboration and Advisory:
- Work closely with the Senior Leadership Team and Transformation Team, providing expert advice and strategic insights.
- Foster cross-departmental collaboration to deliver a seamless community experience.
Key Principles
- Deliver a hybrid public and commercial model that maximizes income while meeting community needs.
- Continuously evaluate income, cost, return, and social value alongside market trends and demands.
- Foster a culture of excellence and innovation, empowering teams to deliver top-tier services.
- Emphasize cost management through optimized staffing, technology integration, and operational efficiencies.
- Prioritize customer experience by providing consistent, high-quality interactions and services.
Expected Outcomes
Enhanced Community Experience:
- Deliver a reimagined offer that meets the diverse needs of residents and communities through targeted and universal services.
- Enable self-service for simple tasks, allowing council resources to focus on residents with the greatest need.
Sustainable Operations:
- Establish a financially viable model supported by a clear medium-term financial plan.
- Develop a single, integrated team aligned with council values and a distributed leadership approach.
Modernized Services:
- Transform the council’s interactions with stakeholders, delivering a seamless, intelligence-driven, and customer-focused experience.
- Ensure services are accessible, efficient, and aligned with community aspirations.
Skills and Qualifications
- Proven experience in commercial transformation, preferably within leisure, culture, or public services.
- Strong leadership and project management skills, with the ability to manage large-scale change initiatives.
- Expertise in financial planning, income generation, and operational efficiency.
- Excellent communication and collaboration skills, with the ability to influence stakeholders at all levels.
- A results-driven approach with a focus on measurable outcomes and community impact.
Additional Information
- The role requires an evidence-based and intelligence-driven approach to decision-making.
- Flexibility to adapt to emerging priorities and challenges during the transformation process.
