Operational Support Assistant

Job Title: Operational Support Officer

Location: Cottage Beck Road Depot, Scunthorpe

Hours: Full-time, 37 hours/week, Monday - Friday, 08:30–17:00

Contract Type: Temporary (initially until 27th December 2025, potential extension to end of March)

Pay: £13.26 per hour

Start Date: Monday, 29th September 2025

Overall Purpose of the Role

Provide technical administrative support across all Waste Services functions, including specialist technical support and a full range of clerical/administrative duties. Flexibility is required to perform additional duties aligned with the role.

Main Responsibilities

• Provide friendly, professional support for enquiries from customers, staff, call center, and operatives via phone, email, fax, or face-to-face.
• Investigate and resolve complaints related to Waste Services.
• Monitor and maintain the generic waste services email inbox.
• Input and maintain accurate records in the MAYRISE system; generate reports as required.
• Provide administrative support, including word processing, spreadsheets, database management, filing, photocopying, document distribution, and minute-taking.
• Process invoices, manage rechargeable accounts, and reconcile financial data.
• Coordinate office supplies and outgoing communications.

Knowledge, Skills & Experience Essential

• Experience with Microsoft Office (Word, Excel, Access, PowerPoint) and email systems.
• Experience with electronic financial systems, invoicing, and sundry debtors.
• Previous administrative experience; NVQ Level 2 or equivalent.
• Experience with database systems and reporting techniques.
• Ability to produce accurate work, meet tight deadlines, and manage workloads.
• Customer service skills, including handling complaints and conflict professionally.
• Strong verbal, written, and numerical communication.
• Understanding of data protection and confidentiality.

Key Competencies

• Problem-solving (e.g., invoice issues, missed collections)
• Data analysis and reporting
• Identifying commercial opportunities in waste services
• Designing reports and establishing efficient databases/spreadsheets

Contacts & Relationships

• Daily contact with service providers, commercial account holders, public, Councillors, Parish Councils, and colleagues.
• Regular discussions with Customer Services Manager regarding workload and administration tasks.

Decision Making

• Resolve complaints and enquiries at point of contact where possible.
• Recommend actions to improve data handling and service delivery.
• Prioritize workload and respond to changing service demands.

Work Environment & Demands

• Office-based work with occasional out-of-hours/weekend work.
• Demand-led service with fluctuating workloads and interruptions.
• Requires flexibility and ability to handle difficult customers.

Typical Daily Tasks:

• Telephone calls
• Responding to emails
• Data entry
• Order and invoice processing

Application Process & Timescale

To progress your application, we will require the following Right to Work documentation:

• Passport or full Birth Certificate
• Share Code / Work Permit (if applicable)
• National Insurance document
• 2 x References

Timescale:
If you are suitable for the role, we will be in touch within 3 working days to discuss the next steps, including collecting the required documents.

This is an excellent opportunity for a proactive and organized individual who enjoys a dynamic work environment and is committed to delivering excellent customer service. The role offers valuable experience in administrative and technical support within Waste Services, with the potential for contract extension beyond December 2025.