Senior Asset Surveyor

Job Summary

The role is responsible for the day-to-day management of Ongo’s commercial, land, and non-domestic asset portfolio, including corporate buildings and offices, ensuring facilities management services meet required standards through both internal teams and external providers. It involves leading infrastructure works, managing contractors, and overseeing the Property Officer(s) and Stock Surveyor teams. The role will be responsible for leading adaptations and tenant alteration applications. The postholder also supports the Home Ownership and Legal teams with estate-related legal matters and disputes, while using asset management systems to report on performance and financial viability (net present value) across the portfolio.

Benefits of working with Ongo include:

• 30 days paid holiday plus bank holidays and your birthday off
• Exceptional leave
• 15 hours per year paid volunteering
• Annual pay review
• Mileage reimbursement at 46p per mile
• Free parking (pass provided)
• “No sick days” voucher
• 9.5% pension contribution (Aviva)
• 3x salary life assurance policy
• Enhanced maternity/paternity pay
• Simply Health package (including Pro-counselling for family members)
• Housing Perks
• Agile working
• Home working equipment provided
• Local gym discounts
• Discounts at Costa and Starbucks (town centre)
• Car lease scheme

Main Responsibilities

• Lead the day-to-day oversight of Ongo’s commercial, land, and non-domestic assets, including corporate buildings, ensuring legal, financial, and operational compliance.
• Manage property adaptations and Disabled Facilities Grant activity, liaising with occupational therapists and local authorities to ensure compliant and effective delivery.
• Act as lead contact for legal matters related to land ownership, transfers, disposals, lease negotiations and insurance claims, including Right to Buy/Acquire schemes and planning obligations.
• Oversee maintenance and legal issues related to land ownership and infrastructure assets such as playgrounds, pumping stations, lighting, and amenity spaces, communal electrical supplies, including legacy stock transfer complexities.
• Lead the delivery of stock condition surveys and Housing Health and Safety Rating System (HHSRS) assessments through internal staff and external contractors, ensuring timely, accurate data collection and hazard remediation.
• Lead on tenant/leaseholder alteration requests, service charge disputes, and repeat repairs, using asset data to inform capital works and value-for-money decisions.
• Manage energy usage, the portfolio of solar panels, communications infrastructure, and broadband rollout across Ongo assets, ensuring compliance with building safety and commercial agreements. 
• Line manage staff, manage contractors, coordinate building maintenance, interpret legislation, and develop new processes to improve service delivery, budget control, and legal risk management.
• Maintain strong relationships with tenants, contractors, legal teams, and public bodies, providing professional advice and representing Ongo at meetings and consultations.
• The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
• Undertake any other duties as appropriate to the role level.

Skills, Competence, Experience Required

• Building Surveying qualification (BSc, HND, HNC etc or equivalent) – Desirable with willingness to work towards if not held
• At least 5 years working in a Surveying or Asset Management capacity within the Housing sector
• Experience with Asset Management and Housing Management systems
• Knowledge of the Social Housing Sector and awareness of its regulation
• Working knowledge of HHSRS and willingness to gain qualifications if not already held.
• Ability to supervise and train Stock surveyors.
• Previous stock condition surveying experience (Minimum 2 years)
• Working knowledge of Building regulations, in particular, Part M
• Ability to recognize service inefficiencies and put forward recommendations for improvement
• Ability to communicate difficult decisions in a caring and constructive way
• Excellent written and verbal communication skills including reporting and presenting
• High level of customer care skills and dedicated to the provision of quality service
• Proven ability to manage a team of staff
• Ability to balance conflicting priorities to meet deadlines
• Full driving license and daily access to a vehicle