Apprentice Work Planner

Our Apprentice Work Planner will assist our Senior Work Planner to deliver roofing repairs to our social housing clients, in particular Ongo Homes. They will be based in the commercial office on Northampton Road, Scunthorpe, although we offer agile working so there will be an aspect of working from home.

Main duties include;

• Assisting Senior Works Planner to manage repairs contracts for social housing landlords
• Answering calls from Clients and tenants
• Arranging appointments and scheduling repairs
• Data entry, updating operating systems and customer records and other administrative contract support
• Offering fantastic customer service to our tenants
• Occasional tenant/property visits where required
• Liaising with roofers and other trades

Essential Skills

• IT skills - Outlook, MS Word and Excel
• Willing to learn
• Polite and courteous
• Want to work as a part of a team
• Must have the right to work in the UK

Knowledge, Skill and Experience desired not essential:

• Experience of working within a customer service environment
• Equality, Diversity and Inclusion awareness
• Good communication skills, both oral and written
• Problem solving and decision making skills
• Ability to deal with difficult/irate customers in an appropriate professional manner

Creativity and Innovation:

• Prioritising workloads to meet deadlines.
• Using initiative to ensure value for money is achieved.
• Assist in the development and introduction of new methods of working to improve service delivery to our customers.
• To work in partnership with contractors and customers to provide good value to our clients and good service to our tenants.

Decision Making:

• Ability to make timely and effective decisions.
• Use of initiative to determine priorities when dealing with problems and queries. Contacts and Relationships:

• The post holder will participate as an active member of the team, and report to the Senior Works Planner
• The post holder will liaise with all levels of colleagues throughout the business, Clients and tenants.

Equality & Diversity

• Recognise that different people and groups have different needs.
• Understand our customer’s needs & make reasonable adjustments and proportional changes to processes and procedures in order to meet them.
• Treat everyone with dignity and respect at all times