Admin Apprentice

Job Summary

We are seeking a motivated and enthusiastic Business Administration Apprentice to join our busy Heating and Plumbing company. This role provides an excellent opportunity to gain a Level 3 Business Administrator qualification while developing practical, hands-on experience in a fast-paced office environment. The Apprentice Office Administrator will be responsible for supporting the day-to-day administration of the business and will work closely with the General Manager, Heating Manager, Plumbing Manager, Senior Administrator, Sales Support Executive, and Engineers to help the business achieve its operational and commercial objectives.

Main Responsibilities

• Work with the Senior Administrator, Heating and Plumbing Managers and engineers to ensure that all training and engineer certification is up to date.
• Support in managing petty cash on site
• Process engineer timesheets
• Process incoming and outgoing mail
• Act as the first point of call for phones and emails
• To support the Sales Support Executive as required
• Work within Group and company processes and procedures
• To develop and manage business specific back office processes and procedures
• Organize and schedule meetings and appointments
• All other general office administrative duties as required, typing, filing, post, ordering of stationery etc.

Skills, Competence, Experience Required

• Excellent time management skills and ability to multi-task and prioritise work
• Excellent Attention to detail and problem solving skill
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Cash handling experience and experience of time sheets
• Knowledge of human resources management practices and procedures would be advantageous
• Excellent knowledge of Microsoft Office suite of software

Health & Safety

• All colleagues – To be aware of risks to personal safety, other employees, customers, company property and company reputation and to highlight such risks to managers immediately.
• Manager/Director – To be aware of risks to personal safety, other employees, customers, company property and company reputation and to promote a culture of risk mitigation in the planning and execution of all tasks.

Environment and Sustainability

• To ensure the environment and sustainability policies are understood by the post holder
• To promote the importance of considering the environment and sustainability in the role
• To treat the environment with respect and commit to ensuring all services/activities that are provided in this role have taken the impact on the environment into consideration/action

Risk Management

• All colleagues - To be able to identify risks that may affect the achievement of personal and service objectives. To support the organisation's risk management process through good communication and carrying out actions to reduce identified risks.
• Manager - To have an understanding of the organisations risk management process. To be able to identify, analyse and evaluate risks that may affect the achievement of service and organisational objectives. To manage and respond to risks appropriately.

Equality & Diversity

• To promote equality and diversity amongst our stakeholders, residents, customers, clients, colleagues, board and committee members and all those we work with.
• To ensure all customers’ needs are understood and all services that are provided meet individual needs, including in relation to the protected characteristics and customers with additional support needs.
• To treat everyone with dignity and respect at all times.

Notice Period - 1 month